Brex withdraws service to customers

We didn’t clearly communicate who qualifies as a Brex customer moving forward, which created confusion about which companies Brex would still serve. Last week’s announcement was an incredibly disappointing moment for Brex. Last week we told some of our customers that Brex would no longer serve them. We designed Brex for companies that reach some level of scale, with a white-glove onboarding, implementation, and support experience. For example, all Brex customers will now receive a dedicated point of contact over the next few months. Why did we change who Brex can serve? Who will Brex continue to serve? This change had one goal in mind: serving customers better. (). Continue reading.

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