CyclingTips: Silca previously offered a surprisingly generous 30-day return policy that was recently changed. Upon reaching out, Josh was kind enough to dive even deeper (it’s a long, but worthwhile read) on the topic of why Silca recently changed its return policy. Josh Poertner: After a few years of dealing with this, we ultimately changed our 30 day no questions asked returns policy such that you could only return for store credit and not a straight refund. This was pretty quickly noticed and brought to internet forums as an example of a poor customer service policy. Have return policies become too generous and simply now just promote waste? And with that, we decided to offer a 30 day no questions asked return policy, with the belief that if you didn’t like or want the product, you’d call us, we’d talk to you about it, the feedback would be valuable and that over the long-term any short term losses would be long term gains. And are they realistic for small businesses to offer? The digital world has changed retail as we know it and the bicycle industry has had to adapt. (). Continue reading.
CyclingTips: Silca previously offered a surprisingly generous 30-day return policy that was recently changed.
• Comprehensive regression test suite that verifies the functionality of the client, server, proxy and SSL.